Mobile Activation & Support Specialist

Comcast (CC) of Willow Grove; Oak Brook (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast (CC) of Willow Grove seeks an in-store Mobile Associate to deliver white-glove device activation, tablet setup, and seamless connectivity for customers in Oak Brook, IL. You will guide customers, upsell accessories, and resolve complex device issues while maintaining Comcast’s service standards.

Ideal candidates have a High School Diploma or GED with up to 2 years of experience and a strong focus on customer service, teamwork, and technical aptitude.

Qualifications

• High school diploma or GED.
• 0–2 years of relevant work experience.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Activate and configure SIM or eSIM for device connectivity.
• Process returns or exchanges in compliance with company policies.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast (CC) of Willow Grove seeks an in-store Mobile Associate to deliver white-glove device activation, tablet setup, and seamless connectivity for customers in Oak Brook, IL. You will guide customers, upsell accessories, and resolve complex device issues while maintaining Comcast’s service standards.

Ideal candidates have a High School Diploma or GED with up to 2 years of experience and a strong focus on customer service, teamwork, and technical aptitude.