Mobile Activation & Support Specialist

Comcast (CC) of Willow Grove; Ann Arbor (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean store environment and provide exceptional customer support for mobile in Ann Arbor, MI.

You will handle mobile activations, education, troubleshooting, and escalations while assisting with operational priorities to ensure customers

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant work experience.
• Strong communication and customer service skills.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Activate and educate customers on mobile devices.
• Troubleshoot device issues and assist with account security.
• Assist with transfers, resets, and SIM/eSIM setup.
• Upsell accessories and add-ons.
• Maintain store cleanliness and merchandising.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean store environment and provide exceptional customer support for mobile in Ann Arbor, MI.

You will handle mobile activations, education, troubleshooting, and escalations while assisting with operational priorities to ensure customers