Mobile Activation & Support Specialist

Comcast; Fort Lauderdale (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Comcast's Retail Service Associate in Fort Lauderdale supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The RSA acts as a go-to technical and operational resource, helping maintain a clean and efficient store environment while delivering exceptional customer support for Xfinity Mobile.

Responsibilities include activating devices, assisting with BYOD, educating customers on accessories, managing escalations, and

Qualifications

• Customer-focused approach and strong communication.
• Willingness to learn and adapt to tech tools.
• Ability to work as part of a team in a fast-paced retail environment.

Responsibilities

• Provide white-glove activations for devices and BYOD.
• Educate customers on accessories and add-ons.
• Troubleshoot device/service issues and escalate when needed.
• Assist with in-store operations and merchandising.
• Process returns and warranty tasks.
• Support on-demand deliveries and upsell opportunities.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Critical Thinking Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast's Retail Service Associate in Fort Lauderdale supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The RSA acts as a go-to technical and operational resource, helping maintain a clean and efficient store environment while delivering exceptional customer support for Xfinity Mobile.

Responsibilities include activating devices, assisting with BYOD, educating customers on accessories, managing escalations, and