Mobile Activation and Support Specialist

Comcast (CC) of Willow Grove; Baytown (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role acts as a go-to technical and operational resource, helping to maintain a clean and efficient store environment while providing exceptional customer support for mobile products and services.

The RSA handles mobile activations, education, troubleshooting, and escalations, while assisting with on-demand

Qualifications

• High School Diploma or GED required.
• 0-2 years relevant work experience.
• Strong communication and customer-service skills.

Responsibilities

• Activate and educate customers on devices and BYOD.
• Troubleshoot and resolve device or service issues.
• Assist with activations, upgrades and warranty processes.
• Assist with on-demand deliveries and upsell accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role acts as a go-to technical and operational resource, helping to maintain a clean and efficient store environment while providing exceptional customer support for mobile products and services.

The RSA handles mobile activations, education, troubleshooting, and escalations, while assisting with on-demand