Mobile Activation & Customer Experience Specialist

Comcast; Fayetteville (GA); On-site; USD 21,000 - 25,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate in Fayetteville, GA to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.

You will be a go-to technical resource, assisting with activations, education, troubleshooting, and escalations while helping with store priorities to ensure customers leave confident about Comcast products.

Qualifications

• Customer-focused approach and teamwork skills required.
• Strong communication and problem solving abilities.
• Ability to learn new devices and explain tech concepts clearly.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Use advanced tools to manage escalations.
• Assist customers with transferring contacts, emails, and media.
• Provide password resets with appropriate credential verification.
• Activate and configure SIM or eSIM for device connectivity.
• Perform in-depth diagnostics to identify and resolve issues.
• Process returns or exchanges in compliance with company policies.
• Assist with warranty claims and replacement processes.
• Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
• On-Demand Delivery, BAPIS & XM Upsell: fulfill deliveries and upsell accessories.

Skills

Customer-focused

Workplace organization

Teamwork

Technical knowledge

Self motivation

Resilience

Communication

Critical thinking

Problem solving

Professional integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate in Fayetteville, GA to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.

You will be a go-to technical resource, assisting with activations, education, troubleshooting, and escalations while helping with store priorities to ensure customers leave confident about Comcast products.