Mobile Activation & Support Specialist

Comcast (CC) of Willow Grove; Snellville (GA); On-site; USD 21,000 - 25,000; Full time

Job summary

Comcast in Snellville, GA is seeking a Mobile Retail Service Associate to join the store team. You will activate devices, educate customers on mobile options, and help ensure a clean, welcoming environment while delivering a best-in-class experience.

You will troubleshoot issues, assist with account security, transfers, and accessories upsells, and support on-demand deliveries and in-store operations. A high school diploma is required and 0–2 years of related experience.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Strong communication and problem-solving skills.

Responsibilities

• Assist with mobile activations, education, and troubleshooting.
• Support store operations and customer support for mobile products.
• Handle escalations and coordinate with customers on accessories and add-ons.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast in Snellville, GA is seeking a Mobile Retail Service Associate to join the store team. You will activate devices, educate customers on mobile options, and help ensure a clean, welcoming environment while delivering a best-in-class experience.

You will troubleshoot issues, assist with account security, transfers, and accessories upsells, and support on-demand deliveries and in-store operations. A high school diploma is required and 0–2 years of related experience.