Mobile Activation Specialist & Customer Experience Pro

Comcast Resume; Union City (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

Comcast in Union City, CA is seeking a Mobile Retail Service Associate (Mobile RSA) to support the store team in delivering a best-in-class customer experience across mobile products and services. You will help with activations, education, troubleshooting, and ensuring a clean, organized store.

This role emphasizes strong communication, technical curiosity, and a team mindset. Base pay starts at $21.72 per hour, with opportunities to upsell accessories and participate in customer support

Qualifications

• High School Diploma or GED required.
• 0-2 years of retail or customer service experience preferred.
• Strong communication and technical aptitude to assist customers.

Responsibilities

• Activate devices and educate customers on setup and features.
• Troubleshoot and resolve device or service issues.
• Process returns and exchanges per policy; assist with upsell of accessories.
• Assist with on-demand deliveries and ensure smooth handoff to customers.

Skills

Customer service

Communication

Tech savvy

Education

High School Diploma / GED

Job description

Comcast in Union City, CA is seeking a Mobile Retail Service Associate (Mobile RSA) to support the store team in delivering a best-in-class customer experience across mobile products and services. You will help with activations, education, troubleshooting, and ensuring a clean, organized store.

This role emphasizes strong communication, technical curiosity, and a team mindset. Base pay starts at $21.72 per hour, with opportunities to upsell accessories and participate in customer support