Mobile Activation & Customer Experience Specialist

Comcast; Fresno (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

The Comcast Mobile Retail Service Associate supports our store team in delivering a best-in-class customer experience across mobile, operations, and transactions.

As a go-to technical and operational resource, you will assist with activations, education, troubleshooting, and escalations while helping maintain a clean, organized store environment and driving customer confidence in Comcast products and services.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Sales and technical knowledge encouraged.

Responsibilities

• Activate and educate customers on devices and services.
• Troubleshoot and escalate device/service issues as needed.
• Assist with passwords, transfers, SIM/eSIM setup, and account security.
• Foster clean, accessible store environment and support on-demand delivery and upsell of accessories.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Communication

Critical Thinking

Problem Solving

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

The Comcast Mobile Retail Service Associate supports our store team in delivering a best-in-class customer experience across mobile, operations, and transactions.

As a go-to technical and operational resource, you will assist with activations, education, troubleshooting, and escalations while helping maintain a clean, organized store environment and driving customer confidence in Comcast products and services.