Mobile Activation & Customer Experience Specialist

Comcast Corporation; Cape Coral (FL); Híbrido; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Xfinity Mobile Retail Service Associate in Cape Coral, FL supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role acts as a go-to technical and operational resource, assisting with activations, education, troubleshooting, and escalations while keeping the store clean and organized.

Responsibilities include guiding customers through device setups, securing accounts, processing activations and exchanges, and

Formación

• High School Diploma or GED required.
• 0–2 years of work experience in retail or customer service preferred.
• Strong communication and problem-solving skills; comfort with technology.

Responsabilidades

• Provide a white-glove experience activating new devices or BYOD.
• Educate customers on devices, accessories, and add-ons to drive revenue.
• Troubleshoot device and account issues and support escalations.
• Assist with activations, security, and warranty-related processes.
• Maintain store cleanliness, merchandising and back-of-house organization.

Conocimientos

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Educación

High School Diploma / GED

Descripción del empleo

Xfinity Mobile Retail Service Associate in Cape Coral, FL supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role acts as a go-to technical and operational resource, assisting with activations, education, troubleshooting, and escalations while keeping the store clean and organized.

Responsibilities include guiding customers through device setups, securing accounts, processing activations and exchanges, and