Mobile Activation and Customer Experience Pro

Comcast; Westminster (CO); On-site; USD 22,000 - 31,000; Full time

Job summary

Comcast Technology Solutions in Westminster, CO is seeking a Mobile Retail Service Associate to support a high-quality customer experience across mobile devices and services.

You will assist with activations, education, troubleshooting, and escalations while helping maintain store readiness and promoting accessories to boost sales. A foundational tech interest and strong customer service mindset are essential.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service or retail experience preferred.
• Strong communication and problem-solving skills are essential.
• Ability to upsell and promote digital options to customers.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons to drive revenue.
• Troubleshoot device or service issues and assist with account security.
• Activate and configure SIM/eSIM, perform diagnostics, and handle returns.
• Assist with on-demand deliveries, BAPIS pickups, and upsell opportunities.
• Ensure store areas are clean, stocked, and merchandise is well-presented.

Skills

Communication

Critical thinking

Problem solving

Customer focus

Professional integrity

Resilience

Self-motivation

Teamwork

Technical knowledge

Workplace organization

Education

High School Diploma / GED

Job description

Comcast Technology Solutions in Westminster, CO is seeking a Mobile Retail Service Associate to support a high-quality customer experience across mobile devices and services.

You will assist with activations, education, troubleshooting, and escalations while helping maintain store readiness and promoting accessories to boost sales. A foundational tech interest and strong customer service mindset are essential.