Mitigation / Restoration Project Manager

ServiceMaster Restore; Metairie (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Employee discounts

Job summary

ServiceMaster Restore 2775 - Metairie is seeking a Mitigation/Restoration Supervisor to manage water, fire, storm, and mold damage projects. The role involves supervising crews, ensuring compliance with safety regulations, and maintaining excellent customer service. Candidates should have 3–5 years of relevant experience, preferably with IICRC certifications. Strong leadership and communication skills are essential. Join a dedicated team committed to exceptional restoration services.

Qualifications

• Minimum of 3–5 years of experience in water/fire mitigation or property restoration.
• IICRC certifications highly preferred (WRT, ASD, FSRT, AMRT, etc.).
• Physical ability to lift 50+ lbs and work in various environmental conditions.

Responsibilities

• Supervise and lead mitigation crews through all phases of mitigation response.
• Evaluate project scope and develop detailed work plans for mitigation services.
• Ensure compliance with IICRC standards and applicable safety regulations.
• Train, mentor, and evaluate field technicians to maintain performance.

Skills

Leadership

Communication

Organizational skills

Problem Solving

Education

High school diploma or equivalent

Associate or bachelor’s degree (preferred)

Tools

Restoration documentation software

DASH

Encircle

Xactimate

Job description

Benefits

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Position Summary

The Mitigation/Restoration Supervisor at ServiceMaster Restoration is responsible for overseeing and coordinating all mitigation work related to water, fire, storm, and mold damage. This position ensures that all projects are completed efficiently, safely, and according to ServiceMaster’s quality standards and industry best practices. The Mitigation Supervisor manages field technicians, ensures proper documentation and customer communication, and supports the company’s mission to deliver exceptional property restoration services.

Key Responsibilities

• Supervise and lead mitigation crews through all phases of mitigation response and restoration projects.
• Evaluate project scope and develop detailed work plans for mitigation services.
• Perform on-site inspections, moisture mapping, monitoring, and documentation using ServiceMaster’s operational processes and software.
• Ensure all work complies with IICRC standards and applicable safety regulations.
• Coordinate with Project Managers, Estimators, and administrative teams to ensure accurate job costing, documentation, and billing.
• Train, mentor, and evaluate field technicians to maintain high performance and adherence to company procedures.
• Maintain proper use and maintenance of equipment, vehicles, and PPE.
• Communicate effectively with customers, adjusters, and insurance representatives, ensuring excellent customer service and timely project updates.
• Oversee daily job assignments, crew scheduling, and on-call rotation participation.
• Conduct final walkthroughs to confirm completion and customer satisfaction.

Qualifications & Requirements

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• Minimum of 3–5 years of experience in water/fire mitigation or property restoration.
• IICRC certifications highly preferred (WRT, ASD, FSRT, AMRT, etc.).
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple projects simultaneously under time-sensitive conditions.
• Proficiency with restoration documentation software (e.g., DASH, Encircle, Xactimate, or similar).
• Valid driver’s license with a clean driving record.
• Physical ability to lift 50+ lbs and work in various environmental conditions.
• Availability for on-call, after-hours, and weekend emergency response work.

Key Competencies

• Leadership & Team Management
• Customer Focus
• Problem Solving & Decision Making
• Safety Awareness
• Technical Knowledge (Drying, Mold, Fire Mitigation)
• Accountability & Dependability