Mitigation Operations Manager | Flexible Schedule & Bonus

ServiceMaster Restore E11550 - Haven Restoration Group; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Company vehicle

Uniforms

Ongoing training

Job summary

ServiceMaster Restore E11550 - Haven Restoration Group is seeking an experienced Mitigation Operations Manager to lead our water, fire, mold, structural cleaning, and emergency‑service operations in the Charlotte area. This hands‑on leadership role requires managing people, overseeing multiple active projects, and delivering an excellent customer experience.

You will drive project profitability, maintain documentation, and coordinate with customers, adjusters, and internal teams while ensuring

Qualifications

• Experience in water mitigation, fire and smoke restoration, mold remediation, or disaster recovery.
• Proven record managing employees, schedules, and multiple active projects.
• Strong leadership, organization, accountability, decision-making and problem-solving skills.

Responsibilities

• Own mitigation projects from initial response through completion, including scopes, production plans, schedules, labor, equipment, documentation, and job costs.
• Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service.
• Ensure projects are properly scoped, documented, monitored, and completed according to company and IICRC standards.
• Inspect work at key stages and require corrections before equipment removal, project completion, or billing.
• Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns.
• Manage job costs against budget, document scope changes, and ensure files are complete and ready for estimating and billing.
• Recruit, onboard, coach, and develop mitigation team members.
• Coordinate emergency-response coverage and ensure the department is properly staffed, equipped, and prepared.

Skills

Water mitigation experience

Project management

Leadership

Communication

Tools

Restoration software

Job description

ServiceMaster Restore E11550 - Haven Restoration Group is seeking an experienced Mitigation Operations Manager to lead our water, fire, mold, structural cleaning, and emergency‑service operations in the Charlotte area. This hands‑on leadership role requires managing people, overseeing multiple active projects, and delivering an excellent customer experience.

You will drive project profitability, maintain documentation, and coordinate with customers, adjusters, and internal teams while ensuring