Mitigation Operations Lead — Water, Fire & Mold

ServiceMaster RRH; Charlotte (NC); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Benefits

Company vehicle

Free uniforms

Ongoing training

Health, dental, and vision insurance

401(k)

Paid time off

Paid holidays

Job summary

ServiceMaster Restore, a leader in disaster recovery, seeks a Mitigation Operations Manager in Charlotte, NC. This hands-on role leads water, fire, mold, and emergency services, directing multiple projects with a focus on profitability, compliance, and exceptional customer experience.

You will manage scopes, schedules, costs, and teams, ensuring proper documentation and standards while coordinating with customers, adjusters, and internal teams.

Qualifications

• Experience in water mitigation, fire and smoke restoration, mold remediation, structural drying, or disaster recovery.
• Proven record managing employees, schedules, and multiple active projects.
• Strong understanding of mitigation scopes, drying documentation, job costs, and project profitability.
• Leadership, organization, accountability, decision-making, and problem-solving skills.
• Clear, professional communication with customers, adjusters, property managers, vendors, and internal teams.
• IICRC certifications, restoration-management software experience, and estimating experience preferred.

Responsibilities

• Own mitigation projects from initial response through completion, including scopes, production plans, schedules, labor, equipment, documentation, and job costs.
• Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service.
• Ensure projects are properly scoped, documented, monitored, and completed according to standards.
• Inspect work at key stages and require corrections before equipment removal, project completion, or billing.
• Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns.
• Manage job costs against budget, document scope changes, and ensure files are complete for estimating and billing.
• Recruit, onboard, coach, and develop mitigation team members.
• Coordinate emergency-response coverage and ensure proper staffing and equipment.

Skills

Project management

Leadership

Customer service

Communication

Budgeting

Stakeholder coordination

Job description

ServiceMaster Restore, a leader in disaster recovery, seeks a Mitigation Operations Manager in Charlotte, NC. This hands-on role leads water, fire, mold, and emergency services, directing multiple projects with a focus on profitability, compliance, and exceptional customer experience.

You will manage scopes, schedules, costs, and teams, ensuring proper documentation and standards while coordinating with customers, adjusters, and internal teams.