Disaster Mitigation Operations Lead

ServiceMaster Restore; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Performance bonus

Health, dental, and vision insurance

401(k) and PTO

Company vehicle

Uniforms and training

Job summary

ServiceMaster Restore in Charlotte, NC, is seeking an experienced Mitigation Operations Manager to lead water, fire, mold, and emergency-service operations. This full-time role involves managing multiple projects, budgets, and staff, while delivering exceptional customer service and maintaining profitability.

You will oversee scopes, production plans, schedules, labor, equipment, and costs, while coaching a team to meet safety, quality, and performance targets in a fast-paced disaster-response

Qualifications

• Experience in water mitigation, fire and smoke restoration, or mold remediation.
• Proven ability to manage employees, schedules, and multiple projects.
• Knowledge of mitigation scopes, drying documentation, and project profitability.
• Excellent leadership and professional communication.

Responsibilities

• Own mitigation projects from initial response through completion, including scopes, plans, schedules, labor, equipment, and costs.
• Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service.
• Ensure projects are properly scoped, documented, monitored, and completed according to company and IICRC standards.
• Inspect work at key stages and require corrections before equipment removal, project completion, or billing.
• Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns.
• Manage job costs against budget, document scope changes, and ensure files are complete and ready for estimating and billing.
• Recruit, onboard, coach, and develop mitigation team members.
• Coordinate emergency-response coverage and ensure the department is properly staffed, equipped, and prepared.

Skills

Water mitigation

Fire & smoke restoration

Mold remediation

Structural drying

Disaster recovery

People management

Project management

Customer communication

IICRC certification

Estimating software

Tools

Restoration management software

Job description

ServiceMaster Restore in Charlotte, NC, is seeking an experienced Mitigation Operations Manager to lead water, fire, mold, and emergency-service operations. This full-time role involves managing multiple projects, budgets, and staff, while delivering exceptional customer service and maintaining profitability.

You will oversee scopes, production plans, schedules, labor, equipment, and costs, while coaching a team to meet safety, quality, and performance targets in a fast-paced disaster-response