Mitigation Operations Manager

ServiceMaster Restore; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Performance bonus

Health, dental, and vision insurance

401(k) and PTO

Company vehicle

Uniforms and training

Job summary

ServiceMaster Restore in Charlotte, NC, is seeking an experienced Mitigation Operations Manager to lead water, fire, mold, and emergency-service operations. This full-time role involves managing multiple projects, budgets, and staff, while delivering exceptional customer service and maintaining profitability.

You will oversee scopes, production plans, schedules, labor, equipment, and costs, while coaching a team to meet safety, quality, and performance targets in a fast-paced disaster-response

Qualifications

• Experience in water mitigation, fire and smoke restoration, or mold remediation.
• Proven ability to manage employees, schedules, and multiple projects.
• Knowledge of mitigation scopes, drying documentation, and project profitability.
• Excellent leadership and professional communication.

Responsibilities

• Own mitigation projects from initial response through completion, including scopes, plans, schedules, labor, equipment, and costs.
• Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service.
• Ensure projects are properly scoped, documented, monitored, and completed according to company and IICRC standards.
• Inspect work at key stages and require corrections before equipment removal, project completion, or billing.
• Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns.
• Manage job costs against budget, document scope changes, and ensure files are complete and ready for estimating and billing.
• Recruit, onboard, coach, and develop mitigation team members.
• Coordinate emergency-response coverage and ensure the department is properly staffed, equipped, and prepared.

Skills

Water mitigation

Fire & smoke restoration

Mold remediation

Structural drying

Disaster recovery

People management

Project management

Customer communication

IICRC certification

Estimating software

Tools

Restoration management software

Job description

Mitigation Operations Manager

Full Time Charlotte, NC Competitive Salary + Performance Bonus + Benefits

At ServiceMaster Restore, we don't just restore properties. We help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.

We are seeking an experienced Mitigation Operations Manager to lead our water, fire, mold, structural cleaning, and emergency-service operations in the Charlotte area. This is a hands‑on leadership role for an organized, accountable professional who can manage people, oversee multiple active projects, maintain accurate documentation, deliver an excellent customer experience, and drive department profitability.

What You'll Do

1. Own mitigation projects from initial response through completion, including scopes, production plans, schedules, labor, equipment, documentation, and job costs
2. Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service
3. Ensure projects are properly scoped, documented, monitored, and completed according to company and IICRC standards
4. Inspect work at key stages and require corrections before equipment removal, project completion, or billing
5. Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns
6. Manage job costs against budget, document scope changes, and ensure files are complete and ready for estimating and billing
7. Recruit, onboard, coach, and develop mitigation team members
8. Coordinate emergency-response coverage and ensure the department is properly staffed, equipped, and prepared

What We're Looking For

1. Experience in water mitigation, fire and smoke restoration, mold remediation, structural drying, or disaster recovery
2. Proven record managing employees, schedules, and multiple active projects
3. Strong understanding of mitigation scopes, drying documentation, job costs, and project profitability
4. Strong leadership, organization, accountability, decision‑making, and problem‑solving skills
5. Clear, professional communication with customers, adjusters, property managers, vendors, and internal teams
6. Comfortable working in a fast‑paced, deadline‑driven emergency‑services environment
7. IICRC certifications, restoration‑management software experience, and estimating experience are strongly preferred

What We Offer

1. Competitive salary with performance‑based bonus
2. Health, dental, and vision insurance
3. 401(k), paid time off, and paid holidays
4. Company vehicle, free uniforms, and ongoing training
5. Room to grow within a nationally recognized restoration brand

Work Environment

1. Mix of office and jobsite work with regular travel throughout the Charlotte market
2. Flexible schedule and participation in after‑hours emergency response when restoration needs arise
3. Ability to lift and move up to 50 lbs and safely work in active residential and commercial job sites required