Mitigation Operations Manager

ServiceMaster by Haven Restoration Group; Charlotte (NC); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary with bonus

Health, dental, and vision insurance

401(k) and paid time off

Job summary

ServiceMaster by Haven Restoration Group in Charlotte, NC seeks an experienced Mitigation Operations Manager to lead water, fire, mold, and emergency-service operations. This hands-on leadership role requires managing people, schedules, and project costs while delivering an exceptional customer experience.

You will scope projects, supervise teams, maintain documentation, ensure safety and compliance with IICRC standards, and drive departmental profitability.

Qualifications

• Experience leading mitigation projects and teams.
• Strong understanding of scopes, costs, and profitability.
• Knowledge of IICRC standards and emergency response processes.

Responsibilities

• Own mitigation projects from initial response through completion, including scopes and costs.
• Lead, train, and hold the team accountable for productivity, safety and service.
• Ensure proper scoping, documentation, monitoring, and completion per standards.
• Inspect work at key stages and ensure readiness for billing and closeout.
• Coordinate timelines with customers, adjusters, managers, and vendors.
• Recruit, onboard, and develop mitigation staff; manage staffing and travel.

Skills

Leadership

Project management

Customer service

Communication

Education

IICRC certifications

Tools

Restoration-management software

Estimating software

Documentation tools

Job description

Full Time Charlotte, NC $80,000-$100,000 Salary + Performance Bonus + Benefits

At ServiceMaster Restore, we don’t just restore properties. We help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.

We are seeking an experienced Mitigation Operations Manager to lead our water, fire, mold, structural cleaning, and emergency-service operations in the Charlotte area. This is a hands-on leadership role for an organized, accountable professional who can manage people, oversee multiple active projects, maintain accurate documentation, deliver an excellent customer experience, and drive department profitability.

What You’ll Do

• Own mitigation projects from initial response through completion, including scopes, production plans, schedules, labor, equipment, documentation, and job costs
• Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service
• Ensure projects are properly scoped, documented, monitored, and completed according to company and IICRC standards
• Inspect work at key stages and require corrections before equipment removal, project completion, or billing
• Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns
• Manage job costs against budget, document scope changes, and ensure files are complete and ready for estimating and billing
• Recruit, onboard, coach, and develop mitigation team members
• Coordinate emergency-response coverage and ensure the department is properly staffed, equipped, and prepared

What We’re Looking For

• Experience in water mitigation, fire and smoke restoration, mold remediation, structural drying, or disaster recovery
• Proven record managing employees, schedules, and multiple active projects
• Strong understanding of mitigation scopes, drying documentation, job costs, and project profitability
• Strong leadership, organization, accountability, decision-making, and problem-solving skills
• Clear, professional communication with customers, adjusters, property managers, vendors, and internal teams
• Comfortable working in a fast-paced, deadline-driven emergency-services environment
• IICRC certifications, restoration-management software experience, and estimating experience are strongly preferred

What We Offer

• Competitive salary with performance-based bonus
• Health, dental, and vision insurance
• 401(k), paid time off, and paid holidays
• Company vehicle, free uniforms, and ongoing training
• Room to grow within a nationally recognized restoration brand
• Mix of office and jobsite work with regular travel throughout the Charlotte market
• Flexible schedule and participation in after-hours emergency response when restoration needs arise
• Ability to lift and move up to 50 lbs and safely work in active residential and commercial job sites required