Mitigation Operations Lead (Water, Fire & Mold)

ServiceMaster Restore; Charlotte (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Company vehicle

Free uniforms

Ongoing training

Job summary

ServiceMaster Restore is seeking a Mitigation Operations Manager in Charlotte, NC. This hands-on leadership role oversees water, fire, mold, and emergency-service operations, ensuring projects are scoped, documented, and completed to high standards and profitability.

You will manage personnel, schedules, documentation, and budgets, while delivering exceptional customer service and coordinating with customers, adjusters, and internal teams in a fast-paced disaster-response environment.

Qualifications

• Experience in water mitigation, fire and smoke restoration, mold remediation, structural drying, or disaster recovery.
• Proven record managing employees, schedules, and multiple active projects.
• Strong understanding of mitigation scopes, drying documentation, job costs, and project profitability.
• Strong leadership, organization, accountability, decision-making, and problem-solving skills.
• Clear, professional communication with customers, adjusters, property managers, vendors, and internal teams.
• Comfortable working in a fast-paced, deadline-driven emergency-services environment.
• IICRC certifications, restoration-management software experience, and estimating experience are strongly preferred.

Responsibilities

• Own mitigation projects from initial response through completion, including scopes, production plans, schedules, labor, equipment, documentation, and job costs.
• Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service.
• Ensure projects are properly scoped, documented, monitored, and completed according to company and IICRC standards.
• Inspect work at key stages and require corrections before equipment removal, project completion, or billing.
• Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns.
• Manage job costs against budget, document scope changes, and ensure files are complete and ready for estimating and billing.
• Recruit, onboard, coach, and develop mitigation team members.
• Coordinate emergency-response coverage and ensure the department is properly staffed, equipped, and prepared.

Skills

Water mitigation

Team leadership

Project management

Communication

Emergency services

Education

IICRC certifications

Tools

Restoration management software

Estimating software

Job description

ServiceMaster Restore is seeking a Mitigation Operations Manager in Charlotte, NC. This hands-on leadership role oversees water, fire, mold, and emergency-service operations, ensuring projects are scoped, documented, and completed to high standards and profitability.

You will manage personnel, schedules, documentation, and budgets, while delivering exceptional customer service and coordinating with customers, adjusters, and internal teams in a fast-paced disaster-response environment.