Public Safety Tech Leader — Mission Operator (Chicago)

Axon; Chicago (IL); On-site; USD 80,000 - 119,000; Full time

Benefits offered by this job

Competitive salary & 401(k)

Discretionary PTO

Parental leave

Medical, dental, vision plans

Wellness programs

Job summary

Axon seeks a Mission Operator II for the Chicago Police Department, on-site at a client agency in the Greater Chicago Area. You will act as a trusted technical advisor, drive deployments, and lead operational excellence across software, hardware, cloud, and data platforms.

The role emphasizes strategic partnerships, data-driven insights using Power BI and SQL, and mentoring others. You’ll collaborate with Product, Engineering, Support, and Professional Services to deliver outcomes that protect

Qualifications

• 5–7 years in technical account management or similar customer-facing tech roles.
• Experience with enterprise software, SaaS, cloud tech or integrated IT environments.
• Strong troubleshooting, analytical thinking and root-cause analysis skills.
• Working knowledge of networking and modern IT environments.
• Ability to manage complex customer relationships and communicate with executives.

Responsibilities

• Serve as the primary technical advisor for public safety agencies.
• Build trusted relationships with technical, operational and executive stakeholders.
• Conduct regular business and technology reviews focused on operational success.
• Develop long-term customer success and technology adoption strategies.
• Lead deployment and operational excellence across Axon products.

Skills

5–7 years experience

Enterprise software

Executive communication

Cloud technologies

Networking

Independent relationship management

Ability to travel

CJIS compliance readiness

Tools

Power BI

SQL

Job description

Axon seeks a Mission Operator II for the Chicago Police Department, on-site at a client agency in the Greater Chicago Area. You will act as a trusted technical advisor, drive deployments, and lead operational excellence across software, hardware, cloud, and data platforms.

The role emphasizes strategic partnerships, data-driven insights using Power BI and SQL, and mentoring others. You’ll collaborate with Product, Engineering, Support, and Professional Services to deliver outcomes that protect