Mission-Driven Wellbeing Customer Service Leader

Serenity Mental Health Centers; Richardson (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

90% coverage for medical, dental, and/

401(k)

Paid Time Off–10 PTO days (15 after 1y

Job summary

Serenity Mental Health Centers in Richardson, TX seeks a Customer Service Lead to guide individuals on their personal journeys. You’ll provide guidance, ensure clients understand options, and lead by example to foster a culture of trust and exceptional service within your team.

This role requires leadership, strong communication and emotional intelligence, with 3+ years in customer service. You’ll train and mentor staff, coordinate with other departments, and adapt to evolving client needs while

Qualifications

• High School Diploma or GED required.
• 3+ years in full-time customer service.
• Leadership experience or ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence.
• Ability to stay calm and effective under pressure.
• Experience in hospitality, call centers, coaching, caregiving, or tutoring is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey
• Educate and guide them to take the next steps toward their goals
• Address concerns with patience and confidence, ensuring progress
• Model excellent service and communication for your team
• Be adaptable and step into other roles when needed to support the team

Skills

Leadership

Communication

Problem-solving

Emotional intelligence

Calm under pressure

Education

High School Diploma or GED

Job description

Serenity Mental Health Centers in Richardson, TX seeks a Customer Service Lead to guide individuals on their personal journeys. You’ll provide guidance, ensure clients understand options, and lead by example to foster a culture of trust and exceptional service within your team.

This role requires leadership, strong communication and emotional intelligence, with 3+ years in customer service. You’ll train and mentor staff, coordinate with other departments, and adapt to evolving client needs while