Customer Service Lead for a Purpose-Driven Team

Serenity Mental Health Centers; Virginia (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Excellent Health Benefits

401(k) Plan

Paid Time Off

Job summary

Serenity Mental Health Centers is seeking a Customer Service Lead to guide individuals on their personal journeys with empathy and clarity. You will educate clients about options, support progress, and lead a team that delivers exceptional service.

The role emphasizes building trust, modeling strong communication, and stepping into varied duties to support the team. This is a mission-driven opportunity for service-minded leaders.

Qualifications

• High School Diploma or GED.
• 3+ years of full-time customer service experience, preferably in leadership roles.
• Leadership experience or ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence.
• Ability to stay calm and effective under pressure.
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership

Communication skills

Problem-solving

Emotional intelligence

Calm under pressure

Education

High School Diploma or GED

Job description

Serenity Mental Health Centers is seeking a Customer Service Lead to guide individuals on their personal journeys with empathy and clarity. You will educate clients about options, support progress, and lead a team that delivers exceptional service.

The role emphasizes building trust, modeling strong communication, and stepping into varied duties to support the team. This is a mission-driven opportunity for service-minded leaders.