Customer Service Lead - Impactful Growth & Leadership

Serenity Mental Health Centers; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Excellent Benefits

401(k)

Paid Time Off

Paid Holidays

Job summary

Serenity Mental Health Centers is seeking a Customer Service Lead to guide individuals on their personal journeys, educate them on options, and model exceptional service within a supportive team.

You’ll build relationships, address concerns, and lead by example while remaining calm under pressure in a fast-paced, people-focused environment. This mission-driven role offers opportunities for growth and meaningful impact.

Qualifications

• 3+ years of full-time customer service experience (leadership preferred)
• Strong communication and problem-solving skills
• Ability to guide and motivate others

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey and guide them to take next steps
• Educate and guide clients on their options and pathways forward
• Address concerns with patience and confidence to ensure progress
• Model excellent service and communication for your team
• Be adaptable and step into other roles to support the team

Skills

Leadership

Customer service

Communication

Emotional intelligence

Problem-solving

Education

High school diploma or GED

Job description

Serenity Mental Health Centers is seeking a Customer Service Lead to guide individuals on their personal journeys, educate them on options, and model exceptional service within a supportive team.

You’ll build relationships, address concerns, and lead by example while remaining calm under pressure in a fast-paced, people-focused environment. This mission-driven role offers opportunities for growth and meaningful impact.