Mission-Driven Customer Service Lead

Serenity Mental Health Centers; Gilbert (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

90% coverage for medical, dental, and視

401(k)

Paid Time Off - 10 PTO days (15 after

Competitive Pay

Career Growth

Job summary

Serenity Mental Health Centers in Gilbert, AZ invites a Customer Service Lead to guide individuals on their personal journeys, offer clear options, and model trustworthy, high-service standards for the team.

You’ll build strong relationships, educate clients on next steps, and adapt to support the group as needed. This role blends leadership with compassion in a fast-paced, people-centered environment.

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time customer service experience (ideally in leadership roles).
• Leadership experience or a natural ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence skills.
• Ability to remain calm and effective under pressure.
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Customer service leadership

Excellent communication

Emotional intelligence

Problem-solving

Calm under pressure

Call center experience

Education

High School Diploma or GED

Job description

Serenity Mental Health Centers in Gilbert, AZ invites a Customer Service Lead to guide individuals on their personal journeys, offer clear options, and model trustworthy, high-service standards for the team.

You’ll build strong relationships, educate clients on next steps, and adapt to support the group as needed. This role blends leadership with compassion in a fast-paced, people-centered environment.