Purpose-Driven Customer Service Lead

Serenity-Healthcare-1; Richardson (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Fulfillment

Career growth

Competitive pay

Medical/dental/vision 90% coverage

401(k)

PTO and holidays

Job summary

Serenity is looking for a Customer Service Lead to guide individuals on their personal journeys and uphold a culture of trust and exceptional service within the team.

You’ll lead by example, educate customers on options, address concerns with patience, and support the team in fast-paced roles such as hospitality or call centers.

If you’re ready to make a real impact in a mission-driven company, join us in Richardson, Texas, for growth, competitive pay, and strong benefits.

Qualifications

• 3+ years of full-time customer service experience with leadership responsibilities.
• Strong communication, problem-solving and emotional intelligence skills.
• Ability to guide and motivate others, remains calm under pressure.

Responsibilities

• Build strong supportive relationships with individuals starting their journey.
• Educate and guide customers to take next steps toward their goals.
• Address concerns with patience and confidence to ensure progress.
• Model excellent service and communication for the team.
• Be adaptable and step into other roles to support the team.

Skills

Leadership

Customer service

Communication

Problem-solving

Emotional intelligence

Coaching

Education

High School Diploma or GED

Job description

Serenity is looking for a Customer Service Lead to guide individuals on their personal journeys and uphold a culture of trust and exceptional service within the team.

You’ll lead by example, educate customers on options, address concerns with patience, and support the team in fast-paced roles such as hospitality or call centers.

If you’re ready to make a real impact in a mission-driven company, join us in Richardson, Texas, for growth, competitive pay, and strong benefits.