Mission-Driven Customer Service Leader

Serenity-Healthcare-1; Summerlin South (NV); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Fulfillment

Career growth

Competitive pay

Health benefits

401(k)

PTO + holidays

Job summary

Serenity delivers high-impact well-being services and is seeking a Customer Service Lead to guide individuals on their personal journeys. You’ll provide guidance, explain options, and model trusted, compassionate service within a growing team.

You’ll lead by example, nurture a culture of excellence, and adapt to rising demands in a mission-driven setting. This role rewards initiative, empathy, and a passion for helping others succeed.

Qualifications

• High School Diploma or GED
• 3+ years of full-time customer service experience (ideally in leadership roles)
• Leadership experience or a natural ability to guide and motivate others
• Excellent communication, problem-solving, and emotional intelligence skills
• Ability to remain calm and effective under pressure
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey
• Educate and guide them to take the next steps toward their goals
• Address concerns with patience and confidence, ensuring progress
• Model excellent service and communication for your team
• Be adaptable and step into other roles when needed to support the team

Job description

Serenity delivers high-impact well-being services and is seeking a Customer Service Lead to guide individuals on their personal journeys. You’ll provide guidance, explain options, and model trusted, compassionate service within a growing team.

You’ll lead by example, nurture a culture of excellence, and adapt to rising demands in a mission-driven setting. This role rewards initiative, empathy, and a passion for helping others succeed.