Learning Experience & Onboarding Facilitator

Alliance TrueCare; San Diego (CA); On-site; USD 43,000 - 50,000; Full time

Job summary

Alliance TrueCare is seeking a Learning Specialist to deliver engaging, high-impact training that builds knowledge, skills, engagement, and performance across the organization. You will facilitate instructor-led, virtual, and blended programs in partnership with subject matter experts to ensure content aligns with objectives.

You will onboard new hires, support DHCS and health plan required training for compliance, and provide coaching and performance support.

Qualifications

• Bachelor's degree in Education, Healthcare, Communications, Behavioral Health, or related field.
• Experience delivering training, onboarding, or workforce development.
• Valid California driver’s license and ability to travel as needed.

Responsibilities

• Lead the delivery of instructor-led, virtual, and hybrid learning programs across the organization.
• Deliver onboarding, DHCS and health plan required training for compliance, and ongoing refresher training.
• Create engaging learning environments that encourage participation, collaboration, and knowledge retention.
• Adapt facilitation techniques to accommodate diverse learning styles and audiences.
• Manage classroom dynamics and address participant questions effectively.
• Ensure a consistent and high-quality learner experience across all training programs.
• Assess learner understanding through observations, discussions, assessments, and activities.
• Provide coaching, feedback, and performance support to learners.
• Reinforce learning through follow-up sessions, and performance support resources.
• Assist with pilot programs and gather learner feedback for improvements.
• Support the rollout of new learning initiatives and organizational change programs.
• Ensure content is delivered consistently and in alignment with organizational standards.
• Identify learning gaps and recommend additional development opportunities.
• Partner with subject matter experts to ensure learning content remains accurate and relevant.
• Analyze learner feedback, training metrics, and performance outcomes.
• Support with Learning Management Systems (LMS) to administer and update courses.
• Gather learner feedback and recommend enhancements.
• Confirm scheduling, logistics, and coordination of training events.
• Assist in the development and revision of curricula, facilitator guides, job aids, eLearning modules, and competency assessments.
• Create and send post-training reports to department leadership to inform them of learner progress or concerns.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Training coordination

Education

Bachelor's degree in Education, Healthcare, Communications, Behavioral Health, or related field

Tools

Microsoft Office Suite

Zoom

Teams

Job description

Alliance TrueCare is seeking a Learning Specialist to deliver engaging, high-impact training that builds knowledge, skills, engagement, and performance across the organization. You will facilitate instructor-led, virtual, and blended programs in partnership with subject matter experts to ensure content aligns with objectives.

You will onboard new hires, support DHCS and health plan required training for compliance, and provide coaching and performance support.