Mission-Driven Remote Customer Care Advisor

Disabled Veteran Solutions; Akron (OH); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors to support our mission-driven service team. This 100% remote role offers a stable full-time schedule, Monday–Friday shifts, and an extensive 7-week orientation with ongoing support to ensure success.

Ideal candidates have a high school diploma (bachelor’s preferred), at least 1 year in insurance operations or related remote roles, and strong Microsoft Office skills.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1 year in insurance operations, remote medical or technical role, or related field.

Responsibilities

• Provide exemplary customer care and empathetic support remotely.
• Coordinate across systems and tools to resolve inquiries efficiently.
• Maintain professional communication and document interactions accurately.

Skills

Active listening

Problem solving

Multi-system management

Attention to detail

Organizational skills

Empathy

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft OneNote

Job description

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors to support our mission-driven service team. This 100% remote role offers a stable full-time schedule, Monday–Friday shifts, and an extensive 7-week orientation with ongoing support to ensure success.

Ideal candidates have a high school diploma (bachelor’s preferred), at least 1 year in insurance operations or related remote roles, and strong Microsoft Office skills.