Remote Customer Care Advisor (Veteran-Led)

Disabled Veteran Solutions; Bethlehem (Northampton County); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Remote work

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is seeking Customer Care Advisors to join our remote team. You will deliver empathetic support, manage multiple systems, and help improve lives through service.

The role offers a full-time, 100% remote schedule with weekday hours in Eastern Time, comprehensive training, and bilingual pay premium. A high school diploma is required with preferred experience in insurance or remote operations.

Qualifications

• Excellent active listening and problem‑solving skills.
• Ability to manage multiple systems and tasks with a professional and empathetic tone.
• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft Applications (Outlook, Teams, Word, Excel, OneNote).

Responsibilities

• Provide customer care and support with empathy and accuracy.
• Manage multiple systems and tasks while maintaining professionalism.
• Participate in a comprehensive training program and ongoing support.
• Collaborate with team members to resolve inquiries and issues.

Job description

Disabled Veteran Solutions (DVS) is seeking Customer Care Advisors to join our remote team. You will deliver empathetic support, manage multiple systems, and help improve lives through service.

The role offers a full-time, 100% remote schedule with weekday hours in Eastern Time, comprehensive training, and bilingual pay premium. A high school diploma is required with preferred experience in insurance or remote operations.