Mission-Critical Customer Success Advocate - Safety Tech

Motorola Solutions; Wichita (KS); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Customer Success Advocate to manage a portfolio of customers in the assigned region. The role focuses on onboarding, configuring, and ensuring day-to-day usage of our hybrid-cloud portfolio to achieve measurable outcomes.

You will work with the Senior Manager, Regional Customer Success to drive adoption, retention, and long-term partnerships, engaging end users and stakeholders to deliver value in mission-critical environments. Travel up to 25% may be required.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Legal authorization to work in the U.S. indefinitely.
• Experience in Customer Success, Account Management, or SaaS is preferred.

Responsibilities

• Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio.
• Lead regular customer touchpoints (onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs.
• Ensure configurations align to operational goals and workflows.
• Drive high adoption of licensed features and focus on daily active usage in mission-critical workflows.

Skills

Public Safety

CS/Account Mgmt Experience

Data Tools

Communication

Problem Solving

CS Experience

Education

Bachelor's Degree in Business, Communications, Public Safety, Information Technology, or a related field

Tools

Salesforce

Gainsight

Tableau

Job description

Motorola Solutions is seeking a Customer Success Advocate to manage a portfolio of customers in the assigned region. The role focuses on onboarding, configuring, and ensuring day-to-day usage of our hybrid-cloud portfolio to achieve measurable outcomes.

You will work with the Senior Manager, Regional Customer Success to drive adoption, retention, and long-term partnerships, engaging end users and stakeholders to deliver value in mission-critical environments. Travel up to 25% may be required.