Senior Help Desk Technician III - Onsite IT Support

gdit; Bellevue Second IV Precinct (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K with company match

Health and welfare packages

Internal mobility support

Professional growth opportunities

Cutting-edge technology access

Paid vacation and holidays

Job summary

General Dynamics IT is seeking a Help Desk Technician III to provide first-line IT support, diagnose issues, and coordinate resolutions across multiple channels including phone, email, and chat. The role supports USSTRATCOM operations and requires an active SECRET clearance and 24/7 availability.

Ideal candidates have 5+ years of related experience, familiarity with ServiceNow or Remedy, and the ability to obtain ITIL 4 Foundation and CompTIA certifications within specified timelines.

Qualifications

• 3 or more years of related experience (education may be substituted for experience).
• Active SECRET government clearance.
• Intermediate proficiency with hardware, software, networks and IT applications.
• Experience with ITSM tools and ticketing systems (ServiceNow, Remedy).
• Ability to obtain ITIL 4 Foundation within 9 months.
• Ability to obtain CompTIA A+, CND, or Security+ within 90 days.
• Willingness to work full-time shifts.
• US Citizenship required.

Responsibilities

• Assisting and supporting end-users with technical issues via multiple channels (phone, email, ITSM, walk-in).
• Apply basic troubleshooting and diagnostic techniques to identify problems, investigate causes, and propose solutions or escalate as needed.
• Document requests and incidents according to SOPs and standard procedures.
• Provide detailed work notes and case status updates to management and users.
• Maintain courteous customer service at all times and communicate across technical levels.

Skills

Help Desk Support

Technical Helpdesk

Technical Issues

Technical Troubleshooting

Tools

ServiceNow

Remedy

Job description

General Dynamics IT is seeking a Help Desk Technician III to provide first-line IT support, diagnose issues, and coordinate resolutions across multiple channels including phone, email, and chat. The role supports USSTRATCOM operations and requires an active SECRET clearance and 24/7 availability.

Ideal candidates have 5+ years of related experience, familiarity with ServiceNow or Remedy, and the ability to obtain ITIL 4 Foundation and CompTIA certifications within specified timelines.