Mission-Critical 911 Dispatcher — Real-Time Call Triage

Emergency Telecommunicator Services; McFarland (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Job summary

Emergency Telecommunicator Services is seeking qualified applicants for a public safety communications role. The position involves taking emergency and nonemergency calls, verifying details, and coordinating rapid dispatcher responses within a high-pressure environment.

The role requires a high school diploma or equivalent, strong typing, listening, and communication skills, plus the ability to manage information efficiently and maintain strict confidentiality under shifting incident conditions.

Qualifications

• High school diploma or equivalent required. Some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or equivalent

Tools

None

Job description

Emergency Telecommunicator Services is seeking qualified applicants for a public safety communications role. The position involves taking emergency and nonemergency calls, verifying details, and coordinating rapid dispatcher responses within a high-pressure environment.

The role requires a high school diploma or equivalent, strong typing, listening, and communication skills, plus the ability to manage information efficiently and maintain strict confidentiality under shifting incident conditions.