911 Dispatcher: Real-Time Crisis Communications Pro

Emergency Telecommunicator Services; Alton (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services seeks a qualified dispatcher to handle emergency and nonemergency calls for the assigned service area. The role involves confirming details, prioritizing incidents, and entering information into dispatch systems while coordinating with responders.

Applicants may face overnight shifts, overtime, and rotating schedules in a high-pace environment. A high school diploma or equivalent is commonly required, with some agencies requiring prior experience or current

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Official announcements determine testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Verify addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident data into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Info organization

Education

High school diploma

Job description

Emergency Telecommunicator Services seeks a qualified dispatcher to handle emergency and nonemergency calls for the assigned service area. The role involves confirming details, prioritizing incidents, and entering information into dispatch systems while coordinating with responders.

Applicants may face overnight shifts, overtime, and rotating schedules in a high-pace environment. A high school diploma or equivalent is commonly required, with some agencies requiring prior experience or current