Critical 911 Dispatcher - 24/7 Emergency Communications

911 Emergency Communications; West Pointe A La Hache (LA); Vor Ort; USD 38.000 - 58.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Professional training

Zusammenfassung

911 Emergency Communications is seeking a dispatcher to handle emergency and nonemergency calls within the service area. You will verify addresses, call-back numbers, incident details, and immediate safety concerns, while assessing call priority per agency procedures.

The role requires strong typing, listening, clear speech, and basic computer skills, with the ability to organize information under pressure and maintain confidentiality. Training and certifications are required.

Qualifikationen

• High school diploma or GED required; some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Typing, active listening, clear speech, and basic computer proficiency are essential.
• Ability to organize information under pressure.

Aufgaben

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Kenntnisse

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills under pressure

Ausbildung

High school diploma or GED

Tools

Computer-aided dispatch systems

Jobbeschreibung

911 Emergency Communications is seeking a dispatcher to handle emergency and nonemergency calls within the service area. You will verify addresses, call-back numbers, incident details, and immediate safety concerns, while assessing call priority per agency procedures.

The role requires strong typing, listening, clear speech, and basic computer skills, with the ability to organize information under pressure and maintain confidentiality. Training and certifications are required.