24/7 911 Dispatcher & Call-Taking Specialist

Public Safety Dispatch Network; McBride (MI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network seeks a Call Taker to handle emergency and nonemergency calls, verify locations, and input data into dispatch software, ensuring timely incident information is relayed. The role involves coordinating with responders and delivering calm instructions to callers.

A high school diploma or equivalent is common; strong listening, accurate typing, and clear verbal communication are essential, with the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent is common.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures; assessments set by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network seeks a Call Taker to handle emergency and nonemergency calls, verify locations, and input data into dispatch software, ensuring timely incident information is relayed. The role involves coordinating with responders and delivering calm instructions to callers.

A high school diploma or equivalent is common; strong listening, accurate typing, and clear verbal communication are essential, with the ability to follow structured procedures.