Mission-Critical 911 Dispatcher — Calm, Precise Communicator

County Emergency Communications; Penwell (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Penwell, TX seeks a vigilant 911 Emergency Dispatcher to connect callers with responders. You will receive emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or EMS resources per agency procedures.

Employees work in a fast-paced environment, often overnight and on weekends, with rotating shifts and overtime as needed. A high school diploma and strong typing, listening, and communication skills are essential.

Qualifications

• High school diploma or equivalent required; some agencies may require experience or certifications.
• Typing accuracy and speed are advantageous for dispatcher work.
• Strong listening and communication skills are essential for callers and responders.

Responsibilities

• Answer emergency and nonemergency calls and gather essential information.
• Confirm incident locations, callback numbers, and incident details for accuracy.
• Assess priority using agency procedures and enter information into CAD systems.
• Dispatch appropriate responders when needed and monitor radio communications.
• Maintain records and protect confidentiality of information.

Skills

Active listening

Clear communication

Typing

Multitasking

Emergency coordination

Education

High school diploma

Tools

Computer-aided dispatch

Job description

County Emergency Communications in Penwell, TX seeks a vigilant 911 Emergency Dispatcher to connect callers with responders. You will receive emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or EMS resources per agency procedures.

Employees work in a fast-paced environment, often overnight and on weekends, with rotating shifts and overtime as needed. A high school diploma and strong typing, listening, and communication skills are essential.