Critical 911 Dispatcher - Calm, Quick Responders

Emergency Telecommunicator Services; Plains (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

Emergency Telecommunicator Services seeks an Emergency Dispatcher to join a Plains, TX dispatch center. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating police, fire, or EMS resources per agency procedures.

Candidates should maintain calm communication, manage multiple systems, and document information accurately. Some agencies require prior experience or certifications; training will be provided as needed.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level; others require experience or certifications.
• Typing speed and listening skills essential.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Tools

Computer-Aided Dispatch (CAD)

Job description

Emergency Telecommunicator Services seeks an Emergency Dispatcher to join a Plains, TX dispatch center. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating police, fire, or EMS resources per agency procedures.

Candidates should maintain calm communication, manage multiple systems, and document information accurately. Some agencies require prior experience or certifications; training will be provided as needed.