Calm 911 Dispatcher — Urgent-Response Hero + Benefits

911 Emergency Communications; Penrose (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Penrose, NC seeks an Emergency Dispatcher to handle emergency and nonemergency calls, confirm critical details, and coordinate with police, fire, and medical responders. The role requires calm communication, strong typing, and the ability to work across multiple systems.

You will enter data into dispatch software, monitor radio transmissions, and provide instructions while ensuring accuracy and confidentiality.

Qualifications

• High school diploma or GED required or equivalent.
• Accurate typing and data entry skills.
• Excellent listening and communication abilities.
• Ability to organize information and stay calm under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, call backs, and incident details.
• Assess call priority using established questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when needed.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications in Penrose, NC seeks an Emergency Dispatcher to handle emergency and nonemergency calls, confirm critical details, and coordinate with police, fire, and medical responders. The role requires calm communication, strong typing, and the ability to work across multiple systems.

You will enter data into dispatch software, monitor radio transmissions, and provide instructions while ensuring accuracy and confidentiality.