Mindful Retail Operations Lead

ALO; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

ALO employee discount

Free Wellness Club membership

Medical, dental and vision options

401K with company matching

Monthly Store Incentives

Clothing Allowance

Free yoga classes at Sanctuaries

Job summary

ALO in Washington, DC is seeking an Operations Lead to drive store profitability and efficiency, partnering with the Operations and Visual Managers to delegate work, coach the team and push for best-in-class guest experiences. The role requires constant movement on the sales floor and in the back of house to keep the store clean, safe and operating smoothly.

You will own inventory, shipments and replenishment, maintain visual standards, manage scheduling, and supervise the Operations Associates.

Qualifications

• 2+ Years prior work experience in a client-centric, sales environment
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Responsibilities

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escape process or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed
• Execute company-level operation-focused directives, projects and initiatives, in partnership with management team, to achieve goals & KPI’s
• Opens and closes the store in accordance with back of house (BOH) standards

Skills

Client-centric

Leadership

Communication

Feedback-oriented

Self-motivated

Teamwork

Physical stamina

Job description

ALO in Washington, DC is seeking an Operations Lead to drive store profitability and efficiency, partnering with the Operations and Visual Managers to delegate work, coach the team and push for best-in-class guest experiences. The role requires constant movement on the sales floor and in the back of house to keep the store clean, safe and operating smoothly.

You will own inventory, shipments and replenishment, maintain visual standards, manage scheduling, and supervise the Operations Associates.