Migration Support Engineer (L2/L3) - Remote, Enterprise IT

Infinite Computer Solutions (ICS); United States; Remote; USD 70,000 - 98,000; Full time

Job summary

Infinite Computer Solutions (ICS) is seeking an experienced L2/L3 Technical Support Representative to support enterprise infrastructure during data-center migrations. This remote full-time role requires 5+ years in enterprise IT, strong Windows Server, virtualization, networking, and ITIL experience.

Responsibilities include troubleshooting, incident ownership, and cross-functional collaboration with Network, Engineering, WAN, and Project teams.

Qualifications

• 5+ years of enterprise IT infrastructure support.
• Experience with data-center migrations.
• Strong client communication and escalation handling.
• Windows Server administration and virtualization expertise.

Responsibilities

• Troubleshoot and resolve complex client and infrastructure issues.
• Own escalated incidents through resolution and client communication.
• Support Windows Server and virtualized environments.
• Troubleshoot network and connectivity issues during migrations.
• Document incidents, troubleshooting steps, and resolutions.
• Collaborate with technical teams to ensure migration success.

Skills

Windows Server

Virtualization

Networking

ITIL

Client-facing support

Monitoring

Documentation

Cross-functional collaboration

Job description

Infinite Computer Solutions (ICS) is seeking an experienced L2/L3 Technical Support Representative to support enterprise infrastructure during data-center migrations. This remote full-time role requires 5+ years in enterprise IT, strong Windows Server, virtualization, networking, and ITIL experience.

Responsibilities include troubleshooting, incident ownership, and cross-functional collaboration with Network, Engineering, WAN, and Project teams.