Senior IT Engineer: MSP & Multi-Client Focus (Remote)

Insource Services

San Francisco (CA)

On-site

USD 80,000 - 203,000

Full time

7 days ago

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Benefits offered by this job

Health insurance

Dental insurance

401(k) with company matching

Generous paid time off

Tuition reimbursement

Company holidays

Job summary

Insource Services, a Bay Area IT consulting firm, seeks an IT Engineer with MSP or multi-client service experience to manage complex client environments, from cloud migrations to network upgrades. You will collaborate with engineers and IT managers to resolve issues, develop policies, and contribute to ongoing client success across multiple platforms.

The ideal candidate has 3+ years in customer-facing technical roles, strong TCP/IP networking, and experience with Windows Server, Exchange, IIS,

Qualifications

Bachelor’s degree in MIS, Engineering, or Computer Science or equivalent experience.
3 years in a customer-facing, technical support/management role.
Experience managing 30+ servers, monitoring and helpdesk systems.
Strong knowledge of TCP/IP networking and Windows Server ecosystems (Exchange, IIS, SQL).
Ability to multi-task across clients and technologies while staying professional.

Responsibilities

Participate in client technology upgrades and projects including cloud migrations and network upgrades.
Collaborate with network/server engineers and IT managers to communicate issues and milestones.
Assist with researching, testing, and developing solutions for corporate IT and clients annually.
Participate in sales/strategy meetings and develop maintenance policies for each client.
Monitor alerts via automated network monitoring systems and coordinate resources for tasks.