Migration Technical Support Engineer

Infinite Computer Solutions (ICS); United States; Remote; USD 70,000 - 98,000; Full time

Job summary

Infinite Computer Solutions (ICS) is seeking an experienced L2/L3 Technical Support Representative to support enterprise infrastructure during data-center migrations. This remote full-time role requires 5+ years in enterprise IT, strong Windows Server, virtualization, networking, and ITIL experience.

Responsibilities include troubleshooting, incident ownership, and cross-functional collaboration with Network, Engineering, WAN, and Project teams.

Qualifications

• 5+ years of enterprise IT infrastructure support.
• Experience with data-center migrations.
• Strong client communication and escalation handling.
• Windows Server administration and virtualization expertise.

Responsibilities

• Troubleshoot and resolve complex client and infrastructure issues.
• Own escalated incidents through resolution and client communication.
• Support Windows Server and virtualized environments.
• Troubleshoot network and connectivity issues during migrations.
• Document incidents, troubleshooting steps, and resolutions.
• Collaborate with technical teams to ensure migration success.

Skills

Windows Server

Virtualization

Networking

ITIL

Client-facing support

Monitoring

Documentation

Cross-functional collaboration

Job description

Client Experience Migration Technical Support

Location: Remote

Employment: Full Time/W2 Infinite Computer Solutions
Seeking a L2/L3 Technical Support Representative with 5+ years of experience supporting enterprise infrastructure and clients during data-center migrations.

Key Skills:

• Windows Server administration and troubleshooting
• Virtual machines/virtualization
• Networking, connectivity, and security troubleshooting
• ITIL and incident/change management
• Client-facing technical support and escalation management
• Infrastructure monitoring and troubleshooting
• Technical documentation and problem resolution
• Cross-functional collaboration with Network, Engineering, WAN, and Project teams

Responsibilities:

• Troubleshoot and resolve complex client and infrastructure issues.
• Own escalated incidents through resolution and provide timely client communication.
• Support Windows Server and virtualized environments.
• Troubleshoot network and connectivity issues during migrations.
• Document incidents, troubleshooting steps, and resolutions.
• Collaborate with technical teams to ensure successful migration activities.

Preferred: Banking/financial services or core systems experience.

Additional Requirement: Flexibility to support migration go-live activities during early mornings, late evenings, and weekends as needed.