Midnight-Shift Retail Stock & Customer Service Pro

Michaels; Wareham (MA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision coverage

Job summary

Michaels in Wareham, MA is seeking team members to help customers shop, locate products, and complete transactions with accuracy and courtesy. You will participate in unloading, stocking, and maintaining a well-merchandised store while supporting BOPIS/SFS and rewards enrollment.

The role emphasizes friendly service, adherence to SOPs, and teamwork across departments, including frame shop involvement. This position requires flexibility for nights, weekends, and early mornings.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to multi-task and assist customers efficiently.
• Comfort with using POS systems and handling transactions.

Responsibilities

• Help customers locate products and provide solutions.
• Provide a fast, friendly checkout experience and cash handling to standards.
• Educate customers about rewards program and enroll them as needed.
• Assist with Omni channel processes (BOPIS/SFS) and store recovery duties.
• Stock shelves, maintain planograms, and support inventory accuracy.
• Support shrink control and safety programs and adhere to SOPs.

Skills

Customer service

Retail

Job description

Michaels in Wareham, MA is seeking team members to help customers shop, locate products, and complete transactions with accuracy and courtesy. You will participate in unloading, stocking, and maintaining a well-merchandised store while supporting BOPIS/SFS and rewards enrollment.

The role emphasizes friendly service, adherence to SOPs, and teamwork across departments, including frame shop involvement. This position requires flexibility for nights, weekends, and early mornings.