Morning Retail Replenishment & Customer Service Pro

Michaels Stores; North Attleborough (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Employee discounts

Tuition assistance

Job summary

Michaels Stores in North Attleborough, MA, is seeking a Store Associate to assist customers, handle checkout duties, and support merchandising across the store. You will help customers locate products, enroll them in rewards programs, and participate in omnichannel processes such as BOPIS and SFS.

The role involves standing for long periods, stocking duties, and following SOPs to ensure a safe, in-stock store. Evening/weekend shifts and a positive team attitude are valued.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Sales support

Store operations

Job description

Michaels Stores in North Attleborough, MA, is seeking a Store Associate to assist customers, handle checkout duties, and support merchandising across the store. You will help customers locate products, enroll them in rewards programs, and participate in omnichannel processes such as BOPIS and SFS.

The role involves standing for long periods, stocking duties, and following SOPs to ensure a safe, in-stock store. Evening/weekend shifts and a positive team attitude are valued.