Mid-Market SDR Leader: Coaching-Driven Pipeline Builder

American Express Global Business Travel; Chicago, Northern (IL, KY); Hybrid; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Job summary

American Express Global Business Travel is seeking a Sales Development Representative Leader for the Mid-Market segment in Chicago. You will coach and mentor a high-performing team, lead prospect conversations, and shape outbound strategies to drive pipeline and revenue growth.

You’ll model best-in-class phone-first outreach, collaborate across teams, and hire and develop talent while maintaining a strong culture of performance, inclusion, and continuous improvement.

Qualifications

• Coaching-first leader with proven track record of improving rep performance.
• Phone-first approach; prioritize real conversations to build pipeline.
• Creative strategist with data-informed messaging insights.
• Strong collaboration with AE leaders and cross-functional teams.
• High emotional intelligence; can recruit and retain top talent.

Responsibilities

• Lead hands-on mentoring by listening to calls, sitting with reps during prospecting, and running live mentoring sessions.
• Lead from the front by answering calls alongside the team to model techniques.
• Champion a phone-first culture where conversations drive pipeline.
• Build outbound strategy with frontline insights to improve messaging and account approach.
• Define and deliver excellence by meeting pipeline targets with low attrition.

Skills

Coaching-first leadership

Phone-first outreach

Creative messaging

Data-informed coaching

Talent development

Leadership by example

Cross-functional collaboration

Emotional intelligence

Pipeline mindset

Culture building

Job description

American Express Global Business Travel is seeking a Sales Development Representative Leader for the Mid-Market segment in Chicago. You will coach and mentor a high-performing team, lead prospect conversations, and shape outbound strategies to drive pipeline and revenue growth.

You’ll model best-in-class phone-first outreach, collaborate across teams, and hire and develop talent while maintaining a strong culture of performance, inclusion, and continuous improvement.