Head of Mid-Market Growth & Coaching

American Express Global Business Travel; Chicago (IL); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based variable pay

Career progression

Job summary

American Express Global Business Travel in Chicago is building a mid-market sales development culture focused on coaching in real time and hands-on leadership. You will coach reps during prospecting blocks, lead by example on outbound calls, and shape a culture where the phone is the primary driver of pipeline.

The role requires data literacy, the ability to create dashboards, and collaboration with AE Leaders to translate team efforts into measurable business outcomes.

Qualifications

• Proven coaching-first leadership
• Phone-first outbound model with real-world coaching
• Strong outbound messaging and account engagement instincts
• Data-informed decision making and dashboard reading

Responsibilities

• Hands-on coaching of reps during prospecting blocks and live sessions.
• Lead from the front and dial alongside reps to demonstrate techniques.
• Build and embed a phone-first outbound culture for the team.
• Contribute to outbound strategy and playbook development; improve messaging, sequencing, and account approach.
• Own culture and team DNA, understanding drivers, growth opportunities, and friction points.
• Develop reports and dashboards to inform coaching decisions; use data to guide but not replace presence.
• Represent the sales development org across the company and work with AE leaders to drive business outcomes.

Skills

Coaching-first

Phone-first outbound

Outbound strategy

Data-informed

Cross-functional leadership

Talent acquisition

Job description

American Express Global Business Travel in Chicago is building a mid-market sales development culture focused on coaching in real time and hands-on leadership. You will coach reps during prospecting blocks, lead by example on outbound calls, and shape a culture where the phone is the primary driver of pipeline.

The role requires data literacy, the ability to create dashboards, and collaboration with AE Leaders to translate team efforts into measurable business outcomes.