Head of Mid-Market Outbound Growth

American Express Global Business Travel; Carson City (NV); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning & development resources

Job summary

American Express Global Business Travel is looking for a coaching-first leader to head our mid-market sales development team in Chicago, IL. You’ll coach reps in real time, lead by example on outbound prospecting, and help shape a phone-first culture that creates genuine pipeline.

You will drive outbound strategy, contribute to the playbook, and collaborate with AE leaders to achieve measurable results while attracting and developing top talent in a high-energy environment.

Responsibilities

• Coaching reps in real time during prospecting blocks.
• Lead by example in outbound dialing and strategy sessions.
• Build and embed a phone-first outbound culture across the team.
• Develop outbound strategy and contribute to the playbook and messaging.
• Cultivate team culture, coach-identity, and high-performance mindset.
• Use dashboards and data to inform coaching and decision-making.
• Collaborate across AE Leaders to translate activities into business outcomes.
• Attract, develop, and retain mid-market sales talent.

Job description

American Express Global Business Travel is looking for a coaching-first leader to head our mid-market sales development team in Chicago, IL. You’ll coach reps in real time, lead by example on outbound prospecting, and help shape a phone-first culture that creates genuine pipeline.

You will drive outbound strategy, contribute to the playbook, and collaborate with AE leaders to achieve measurable results while attracting and developing top talent in a high-energy environment.