Head of Mid-Market Outbound Growth

American Express Global Business Travel; Denver (CO); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development access

Inclusion & diversity programs

Job summary

American Express Global Business Travel is building a phone-first outbound culture in our mid-market sales development team in Chicago, guiding reps through live coaching and real-time development. You will lead by example, dial with the team, and shape messaging, sequencing, and account engagement to drive real pipeline.

This role combines hands-on leadership with data-informed decision making, cross-functional collaboration, and a focus on attracting and retaining top mid-market talent.

Qualifications

• Demonstrated coaching-first leadership approach.
• Strong belief in a phone-first outbound model for real pipeline.
• Creative instincts for outbound messaging, positioning and engagement.
• Natural curiosity about business, market, and prospects.

Responsibilities

• Hands-On Coaching & Real-Time Development: coach reps during prospecting blocks and live sessions.
• Lead from the Front: dial with the team and set the standard.
• Phone-First Culture Builder: reinforce phone as the primary outbound tool.
• Outbound Strategy & Playbook Development: contribute to messaging, sequencing, and account approach.
• Culture & Team DNA Ownership: understand drivers, growth areas, and friction points.
• Data-Informed Decision Making: build reports, read dashboards, and use data to coach.
• Cross-Functional Leadership: represent the team with credibility across the organization.
• Talent Acquisition & Retention: attract, develop, and retain top mid-market talent.

Skills

Coaching leadership

Phone-first outbound

Outbound strategy

Curiosity

Lead by example

Data-informed decisions

Cross-functional collaboration

Talent acquisition & retention

Job description

American Express Global Business Travel is building a phone-first outbound culture in our mid-market sales development team in Chicago, guiding reps through live coaching and real-time development. You will lead by example, dial with the team, and shape messaging, sequencing, and account engagement to drive real pipeline.

This role combines hands-on leadership with data-informed decision making, cross-functional collaboration, and a focus on attracting and retaining top mid-market talent.