Mid-Market Growth Leader & Phone-First Coach

American Express Global Business Travel; Boise (ID); On-site; USD 88,000 - 164,000; Full time

Job summary

American Express Global Business Travel in Chicago, IL seeks a coaching-first leader to build a high-performing mid-market sales team. You will mentor reps in real-time, model excellence on calls, and shape a phone-first outbound strategy across messaging and account engagement.

You will drive data-informed coaching decisions, collaborate across functions, and recruit top talent while maintaining a strong culture and pipeline focus.

Qualifications

• Coaching-first leader with proven track record of developing people and improving rep performance.
• Phone-first believer who understands real pipeline comes from conversations.
• Creative strategist with ideas on messaging, positioning, and account engagement.

Responsibilities

• Lead hands-on mentoring by listening to calls and sitting with reps during prospecting.
• Lead from the front by answering calls alongside your team to model techniques.
• Champion phone-first culture where conversations drive pipeline, not just automation.
• Build outbound strategy with frontline insights to improve messaging and account approach.
• Own team culture and development by knowing each person and their growth needs.
• Make data-informed coaching decisions using dashboards and reports.
• Collaborate cross-functionally to translate efforts into business outcomes.
• Attract and retain top talent by identifying high-potential candidates.
• Stay focused on leadership while other teams handle list building and CRM.
• Define and deliver excellence by meeting pipeline targets and reducing attrition.

Skills

Coaching

Phone-first

Strategic thinker

Curious

Lead by example

Data-driven

Emotional intelligence

Talent magnet

Collaboration

Culture builder

Job description

American Express Global Business Travel in Chicago, IL seeks a coaching-first leader to build a high-performing mid-market sales team. You will mentor reps in real-time, model excellence on calls, and shape a phone-first outbound strategy across messaging and account engagement.

You will drive data-informed coaching decisions, collaborate across functions, and recruit top talent while maintaining a strong culture and pipeline focus.