Mid-Market Growth Leader - Phone-First

American Express Global Business Travel; Honolulu (HI); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning & development opportunities

Inclusion & diversity programs

Job summary

American Express Global Business Travel is seeking a coaching-focused leader to head its mid-market sales development team in Chicago. You will coach in real time, lead by example on outbound outreach, and shape a culture where the phone is the primary engine for pipeline.

You’ll drive strategy, improve messaging, and collaborate with cross-functional partners to deliver measurable pipeline so high-performing reps thrive under your leadership. Competitive base salary with incentives is offered.

Qualifications

• A proven coaching-first leadership approach—you believe your primary job is to develop every person on your team, and your track record reflects it.
• Deep belief in a phone-first outbound model. You understand that real pipeline is built through conversations, not just sequences and automation.
• Strong creative instincts for outbound strategy—you bring ideas on messaging, positioning, and account engagement that go beyond the standard playbook.
• Naturally curious about the business, the market, and your team’s prospects. You ask why before you prescribe how.
• Comfortable and confident picking up the phone yourself. You lead by example and never ask your team to do something you wouldn’t do.
• Data-literate and capable of building your own reports when needed, but you use data to drive coaching and decisions—not to avoid being present
• High emotional intelligence—you read your team well, know when to push and when to support, and adapt your style to each person
• Proven ability to recruit and retain high-performing talent. People want to work for you, and they stay because you invest in them
• Strong cross-functional collaborator who represents the sales development organization with credibility and professionalism

Responsibilities

• Hands-On Coaching & Real-Time Development: listen to calls, coach during prospecting blocks, model great outbound conversations.
• Lead from the Front: dial with the team, demonstrate new techniques, set the standard through action.
• Phone-First Culture Builder: embed a culture where the phone is the primary weapon and leverage conversations for insights.
• Outbound Strategy & Playbook Development: shape the evolving outbound playbook with creative messaging and sequencing.
• Culture & Team DNA Ownership: understand each team member’s drivers and remove friction to accelerate growth.
• Data-Informed Decision Making: build dashboards, read data, and use insights to guide coaching decisions.
• Cross-Functional Leadership: collaborate with AE Leaders to ensure team efforts translate to business outcomes.
• Talent Acquisition & Retention: attract and retain top mid-market sales talent and foster development

Skills

Coaching leadership

Phone-first outbound

Outbound strategy

Business curiosity

Phone outreach

Data-driven coaching

Emotional intelligence

Talent acquisition

Cross-functional collaboration

Job description

American Express Global Business Travel is seeking a coaching-focused leader to head its mid-market sales development team in Chicago. You will coach in real time, lead by example on outbound outreach, and shape a culture where the phone is the primary engine for pipeline.

You’ll drive strategy, improve messaging, and collaborate with cross-functional partners to deliver measurable pipeline so high-performing reps thrive under your leadership. Competitive base salary with incentives is offered.