Head of Mid‑Market Outbound Growth & Coaching

American Express Global Business Travel; Augusta (ME); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion groups

Job summary

American Express Global Business Travel is seeking a coaching-first leader to guide a mid-market sales development team in a Chicago, IL setting. The role emphasizes hands-on coaching, real-time development, and leading by example on outbound outreach to build meaningful pipeline.

The position focuses on culture, metrics, and cross-functional collaboration to drive results. Compensation includes base salary with performance-based incentives and a comprehensive benefits package.

Qualifications

• Proven coaching-first leadership approach in sales or outbound teams.
• Deep belief in a phone-first outbound model driving real pipeline.
• Creative instincts for outbound strategy beyond standard playbooks.
• Naturally curious about business, market, and prospects; asks why before how.
• Comfortable leading by example by dialing and coaching live.
• Data-literate and able to build reports to inform coaching decisions.

Responsibilities

• Hands-on coaching and real-time development with reps during prospecting blocks.
• Lead from the front by dialing alongside the team to demonstrate techniques.
• Build and embed a phone-first culture with outbound focus and continuous improvement.
• Develop outbound playbooks and help shape messaging, sequencing, and target accounts.
• Own culture and team DNA, track initiatives, and drive results across the org cross-functionally.
• Attract, develop, and retain mid-market sales development talent.

Skills

Coaching-first leadership

Phone-first outbound model

Outbound strategy

Data-informed decision making

Cross-functional collaboration

Talent acquisition & retention

Strong communication

Curiosity about business/market

Job description

American Express Global Business Travel is seeking a coaching-first leader to guide a mid-market sales development team in a Chicago, IL setting. The role emphasizes hands-on coaching, real-time development, and leading by example on outbound outreach to build meaningful pipeline.

The position focuses on culture, metrics, and cross-functional collaboration to drive results. Compensation includes base salary with performance-based incentives and a comprehensive benefits package.