Senior Enterprise SDR Leader — Coaching & Growth

American Express Global Business Travel; Nashville (TN); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Sales incentive plan

Travel perks

Job summary

American Express Global Business Travel in Chicago, IL seeks a coaching‑first leader to drive a phone‑first outbound program. You will coach reps in real time, model outbound excellence, and shape a culture that prioritizes insights, real conversations, and pipeline growth.

You’ll own playbook development and cross‑functional collaboration to elevate performance. The role emphasizes leadership, data‑driven decision making, and talent development to build a high‑performing mid‑market sales

Qualifications

• Proven coaching‑first leadership approach with a track record of developing team members.
• Deep belief in a phone‑first outbound model that builds real pipeline.
• Strong creative instincts for outbound messaging, sequencing and account engagement.
• Data‑literate with ability to build and use dashboards to inform coaching decisions.

Responsibilities

• Coach reps in real time during calls and prospecting blocks.
• Lead from the front by joining calls and modeling effective outreach.
• Build and embed a phone‑first culture across the team.
• Develop and refine outbound plays and messaging with cross‑functional leaders.
• Own culture and team DNA, tracking trends and acting on insights.
• Prepare data‑driven reports to monitor performance and inform strategy.
• Collaborate with AE Leaders to translate efforts into business outcomes.
• Attract, develop and retain mid‑market sales development talent.

Skills

Coaching leadership

Phone-first outreach

Outbound strategy

Data-driven

Cross-functional

Talent acquisition

Job description

American Express Global Business Travel in Chicago, IL seeks a coaching‑first leader to drive a phone‑first outbound program. You will coach reps in real time, model outbound excellence, and shape a culture that prioritizes insights, real conversations, and pipeline growth.

You’ll own playbook development and cross‑functional collaboration to elevate performance. The role emphasizes leadership, data‑driven decision making, and talent development to build a high‑performing mid‑market sales